Cashless Refund
Cashless refund is possible from Thursday, August 13th 6 a.m. until September 1st, 2026. To get your money back, you need your six-digit code from your wristband (for example, „ABCDEF“) and your bank details.
How do I request a refund?
- Enter your email address below to create an account
- Fill out the form
- Enter the 6-digit code on your wristband
- Fill in your bank details
Depending on your bank, money transfer can take a few days.
Problems? Mail to cashless@alcatraz.be
FAQ
Can I use last year’s Cashless Card during this year’s event?
No, that’s not possible. Cashless Cards are linked to a specific event and can only be used during the event for which they were created.
Can I get a refund for my unused funds?
Yes.
After the festival, you can request a refund online. There is no charge for this. Refunds are available from Thursday 13 August 2026 up to and including 1 September 2026.
How do I request a refund?
- Go to the refund form on this page
- Enter the code on your wristband. This is a 6-digit code, for example “RXHNDY”
- Enter your bank details. You will then receive your refund.
When can I request a refund?
The refund period usually begins on the Thursday after the festival and runs until 1 September 2026. Make sure you don’t miss it.
Are there any charges associated with a refund?
No, it’s free of charge.
What if I miss the refund deadline?
Unfortunately, refunds are no longer possible after the deadline.
Why is my refund lower than expected?
Any bonus credits (promotional, gift or crew coins) are not refunded.
Final tips
- Take a photo of the 6-digit code in case you lose your wristband
- Keep your wristband after the festival
- Don’t miss the refund period
