FAQ

• How do I get into Alcatraz?
• I bought tickets as a business gift or for my professional activity. I have a VAT number. Can I get an invoice for the purchase?
• I accidentally bought tickets for the wrong day. Can you exchange my ticket?
• Help, I haven’t received my tickets yet. Is that correct?
• I didn’t receive a purchase confirmation.
• Can I rent a locker at Alcatraz?
• Can I leave the festival grounds?
• Can I bring my own drinks/food to the festival?
• Will free water be distributed in extreme heat?
• Can I pay with cash on the festival grounds?
• Do you use a cashless wristband?
• Am I allowed to crowd surf?
• I would like to bring my kids. Do I need to buy a ticket for them?
• Are animals allowed?
• I’m only interested in one band performing. Do I still need to buy a ticket?
• Is there a festival market?
• Do you sell festival merchandise?
• Can I bring a camera?
• Is there a volume limit?
• Are there signing sessions?
• Can I rent a stand at the festival to sell my products?
• How old do I need to be to come to the festival alone with my friends?
• Can I distribute flyers and posters at the festival?

How do I get into Alcatraz?

On Thursday, the doors open at 4:30 PM.

On Friday, Saturday, and Sunday, the gates to hell open at 10:30 AM. That’s 50 minutes before the first band takes the stage on the PRISON STAGE.

If you’ve already bought a ticket, you’ll find a unique barcode on your e-ticket. To get in smoothly, just head to the main entrance with your tickets. Our crew will scan the barcode on the tickets and give you your access wristbands.

If you’re VIP or Press, you’ve also received e-tickets. Go to the VIP/PRESS reception at the main entrance. Our VIP/PRESS crew will be happy to assist you. You’ll get your access wristband here so you can access the festival very smoothly. On Thursday, the VIP area is not open to holders of a regular combi VIP ticket. Holders of a regular combi VIP ticket can of course still enter the festival grounds.

It is (unless the tickets are sold out) certainly possible to buy tickets on the festival days themselves, but only online. THERE IS NO DAY TICKET OFFICE AT THE MAIN ENTRANCE!

I bought tickets as a business gift or for my professional activity. I have a VAT number. Can I get an invoice for the purchase?

The receipt you received with your purchase is a perfect proof of payment for your accounting (compare it to a VAT receipt in a restaurant or a cash register ticket in the supermarket). If your accountant still needs the details of our festival:

APACHE PRODUCTIONS VZW
VAT BE0649.510.218
Address
Meersbloem-Melden, 42
9700, Oudenaarde

I accidentally bought tickets for the wrong day. Can you exchange my ticket?

No, we work with the general terms and conditions, which you can find via the link below: general terms and conditions. A mistake can always happen, so contact the ticket manager. They will assist you further.

Help, I haven’t received my tickets yet. Is that correct?

That can certainly be the case. The tickets are only downloadable a few weeks before the festival, and that date is clearly stated on the purchase confirmation of your ticket. Since each ticket is unique, it can only be scanned once. To avoid fraud and theft, you receive your purchase confirmation immediately after purchase, and the ticket itself is shared later by email.

I didn’t receive a purchase confirmation.

With some email providers, the confirmation email from the ticket provider may end up in the spam, junk or unwanted email folder. Check there first. If that’s not the case, there might be a typo in the email address you entered during your purchase. Contact the ticket manager for this.

Can I rent a locker at Alcatraz?

There are lockers available at the festival, some of which are equipped with a connection to charge your mobile phone. Don’t give thieves a chance! Leave valuable items at home. If you do want to bring valuable items, store them in the lockers. The organization is in no way responsible or liable for theft, loss, or damage. There are also large lockers available for people who want to safely store their helmet.

Reserve a locker via the link below:
lockers

Can I leave the festival grounds?

We can’t stop anyone from leaving the grounds via the permitted exits. We ask you to keep the festival surroundings clean. So please put all waste in the trash bins. Respect the houses and gardens of the local residents. This will be checked regularly.

Can I bring my own drinks/food to the festival?

It is NOT allowed to bring cans, plastic bottles, glass, camelbacks, or food onto the festival grounds. Exceptions are only allowed if you can present a doctor’s prescription.

Will free water be distributed in extreme heat?

Yes, it will. We offer free water as soon as the heat plan is activated. We will inform our visitors about this via the large screens and the festival app.

Can I pay with cash on the festival grounds?

Payment with bank card AND cash is possible at the various cash containers.

Do you use a cashless wristband?

Yes. More info to follow.

Am I allowed to crowd surf?

Crowd surfing is not allowed at Alcatraz.

I would like to bring my kids. Do I need to buy a ticket for them?

Note that everyone (including babies) must have a valid festival ticket. Parents should be aware that a festival with many visitors carries potential risks. By purchasing an official ticket, parents accept full responsibility.

Are animals allowed?

NO animals are allowed on the grounds.

I’m only interested in one band performing. Do I still need to buy a ticket?

A ticket is required to enter the festival grounds, even if you’re only coming for one band.

Is there a festival market?

There is a Metal Market provided, as every year, with a wide range of CDs, records, DVDs, and merchandise. The bands performing at the festival have a separate stand for selling their official merchandise.

Do you sell festival merchandise?

Yes, in El Hongo (near the lighthouse) there is a stand where various festival collectibles and festival merchandise are sold.

Can I bring a camera?

Professional equipment is not allowed. Cameras with detachable lenses are not allowed, nor are film cameras or recording equipment. Standard digital cameras are allowed.

Is there a volume limit?

Yes, indeed. The standard/norm for the festival is LA eq, 60min = 100 dB (A) - LA, eq, 15min = 102 dB (A), with which we respect the legal norm.

Are there signing sessions?

Yes, these are organized by ROCK TRIBUNE and take place in the signing booth. The schedule of the signing sessions is communicated per day on the screen hanging next to the signing booth.

Can I rent a stand at the festival to sell my products?

Retailers can contact the organization to check availability and receive more information (info@alcatraz.be). The festival market for the 2026 edition is already fully booked.

How old do I need to be to come to the festival alone with my friends?

Young people under 16 are only allowed if accompanied by an adult.

Can I distribute flyers and posters at the festival?

No, you may not distribute your own flyers or posters on the festival grounds and camping. If you want to hang posters and Heras banners on the festival grounds, please contact Agrafa affichage (benny@agrafa.be).