August 7/8/9/10 2025 | Kortrijk - BE Aug 7/8/9/10

FAQ

How to enter the festival?

On Thursday the doors open at 5 pm.

On Friday, Saturday and Sunday the gates to hell swing wide at 10.30 a.m., 50 minutes before the first band mounts the PRISON STAGE.

If you have already bought your tickets you will need the bar code printed on your e-ticket. For smooth access simply present your tickets at the main festival entrance. Our crew will scan the bar code on your ticket in exchange for your festival wristband.

Please note that you need a valid combi or camping ticket to enter the festival grounds on Thursday.

If you have VIP or Press access you have also received e-tickets. Proceed to the VIP/PRESS reception desk at the main festival entrance. Our VIP/PRESS crew will be happy to assist you. You will receive your wristband here to ensure easy access to the festival arena.

Unless the festival has sold out you can definitely buy tickets on the day - but only online. THERE IS NO BOX OFFICE AT THE MAIN ENTRANCE!

I purchased tickets as a business gift or for professional purposes. I have a VAT number. Can I request an invoice for my purchase?

The receipt you obtained upon purchase serves as a valid proof of payment for your accounting records (similar to a restaurant or supermarket receipt). If your accountant requires additional details about the festival:

APACHE PRODUCTIONS VZW VAT BE0649.510.218 Address Meersbloem-Melden 42, 9700 Oudenaarde

I accidentally bought tickets for the wrong day. Can I exchange them?

Unfortunately not. We operate under our general terms and conditions, which you can find here: conditions . However, mistakes do happen. We recommend getting in touch with the ticketing manager, who will be happy to assist you.

Help! I haven’t received my tickets yet, is that normal?

Yes, that’s entirely possible. Tickets become available for download only a few weeks before the festival. This date is clearly stated in your order confirmation. Each ticket is unique and can only be scanned once. To minimise the risk of theft or fraud, you’ll receive your purchase confirmation immediately, while the actual tickets are sent by email closer to the event.

I haven’t received purchase confirmation.

In some cases, confirmation emails from the ticket provider may end up in your spam, junk or clutter folder. Please check there first. If it’s not there a typo may have been made when entering the email address during checkout. In that case, please contact the ticketing manager for assistance.

Can I rent a locker at Alcatraz?

Lockers are available at the festival, some of which are equipped with a power socket to charge your smartphone. Avoid theft at all costs! Leave valuable items at home. If you do bring valuable items, be sure to store them safely in a locker. The organisers cannot be held responsible in any way for damage, loss or theft. Larger lockers are also available for those with bulkier items, such as helmets.

Click on the link below to reserve a locker: Lockers

Can I leave the festival site?

Festival-goers have every right to leave the festival grounds via the authorised exits. However, we ask that you keep the surrounding area clean. That means no littering: please deposit all waste in the proper receptacles. Respect the homes and gardens of the local residents. Frequent checks will be carried out to monitor compliance.

Can I bring my own food & drinks to the festival?

Attendees are NOT allowed to bring cans, plastic bottles, glass, camel bags or food items onto the festival grounds. Exceptions are only permitted upon presentation of a doctor’s prescription.

Will free water be distributed in case of extreme heat?

Absolutely. We offer access to free water as soon as the heat management plan is activated. Attendees will be kept informed via the big screens and the festival app.

Can I pay with cash on the festival grounds?

Bank cards and cash are accepted at the various containers serving as coin booths.

Do you use cashless wristbands?

No, we don’t. Alcatraz uses standard physical coins instead of a cashless system. Food and drinks can only be paid with coins.

Is crowd surfing allowed?

Crowd surfing is not allowed at Alcatraz.

I would like to bring my kids. Do they need a ticket as well?

You are free to bring your kids but we wouldn’t recommend it. Please note that everyone (and that includes babies) must have a valid festival ticket. Parents must be aware of the fact that a festival with many attendees comes with potential risks. By buying an official ticket parents are assuming full responsibility.

Are pets allowed?

NO pets are allowed on the grounds.

I’m only interested in one band on the bill. Do I still have to buy a ticket?

You always need a ticket to enter the festival arena, even if it’s just for one band.

Does Alcatraz have a festival market?

Like every year, there is a Metal Market with a generous selection of CDs, vinyl, DVDs and merch. Official band merch from the acts playing at the festival is sold at a separate merch stand.

Can I bring a camera?

Professional equipment is off limits. Cameras with a removable lens are not allowed and neither are film cameras or recording equipment. However, you can bring a standard digital camera.

Does Alcatraz respect a volume limit?

Absolutely. The festival respects the legal noise limit: LA eq, 60min = 100 dB (A) - LA eq, 15min = 102 dB (A).

Are you organising signing sessions?

Yes, ROCK TRIBUNE magazine organises signing sessions at the dedicated signing stand (right next to the Rock Tribune stand). The planning for the day’s signing sessions is displayed on the screen next to the signing stand.

Can I rent a stand at the festival to sell my products?

Retailers can contact the organisers to check availability and request more details (info@alcatraz.be). The festival market for the 2025 edition is already fully booked.

What age do I have to attend the festival without an adult?

Under-16s must be accompanied by an adult.

Can I hand out flyers and posters at the festival?

No, distributing posters and flyers is prohibited, both on the festival grounds and at the campsite. If you want to hang posters and Heras banners on the festival grounds, please contact Agrafa Affichage benny@agrafa.be

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    ALCATRAZ
    Open Air
    August 7/8/9/10
    Kortrijk Belgium

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